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Service Management Specialist

Saudi Arabia

Job ID SNS-0758

Posted On
01-Jun-2022
(68 days ago)

Job type
Contract

Sector
Technology

  • Responsible for driving and managing Incident Management; Problem Management; Change Management; Asset/CMDB Management; Knowledge Management, Service Continuity (including DR and BCP) and Event Management
  • Establish KPI metrics, benchmarks and promote a culture of Continual Service Improvement.
  • Manage work assignments and projects within IT Production services. Monitor for compliance with department & organizational policies and procedures. Support Internal and external auditors for IT Audits.
  • Deliver management and operational reports related to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for ITIL processes at regular intervals.
  • Schedules and conducts regular business and service performance reviews and documents progress of actions.
  • Responsible for identifying and executing opportunities for process improvement including the development and implementation of best practices and continuous improvement initiatives for business units.
  • Accountable for regular Service Level achievements reviews with Stakeholders.
  • Service Single Point of Contact for key stakeholders and first level of escalation for operational issues.
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