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IT Release & Change Manager

Saudi Arabia

Job ID SNS-0671

Posted On
02-Mar-2021
(451 days ago)

Job type
Contract

Sector
Technology

  • Accepts, prioritizes, and categorizes change requests.
  • Rejects outright any change request that is completely out of scope or out of policy for Change Management.
  • Chairs the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings.
  • Ensures that all preparations have been made for a CAB meeting, including creating of agenda, circulation of change requests to be considered, and inviting of participants.
  • Has the ability to review all planned changes.
  • Obtains authorization for submitted change requests from the Change Authority.
  • Ensures post review of exception changes to evaluate if the change addressed a real or a perceived exception condition.
  • Utilizes the Change Management reporting system to monitor and track changes.
  • Negotiates end-user down time for change implementation.
  • Creates consolidated change schedule and resolves any scheduling conflicts.
  • Identifies change requests that have not been acted upon in a timely manner and takes appropriate action.
  • A solid understanding of how people go through a change and the change process.
  • Experience and knowledge of change management principles, methodologies and tools.
  • Exceptional communication skills, both written and verbal.
  • Ability to establish and maintain strong relationships.
  • Acute business acumen and understanding of organizational issues and challenges.
  • Change management certification or designation desired.
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