NoC Engineer - Wireless & Microwave

Saudi Arabia

Job ID SNS-0580

Posted On
24-Aug-2020
(643 days ago)

Job type
Contract

Sector
Telecommunication

Network Alarms Surveillance (RAN, MW, EM).
Trouble Ticket (TT) Creation, Handling and Closing as per agreed SOPs.
Fault Management/L1 Troubleshooting (Internal and Multi-Vendor Troubleshooting).
Change Management.
FM team Guidance & Support.
Event Assurance and Management.
Escalation and follow up for Network Incidents per SOP.
3rd party fault escalation & follow up.
SLA understanding & fulfilment and follow up for compliance with all stakeholders.
WLA/OLA understanding and execution during NOC operational tasks.
Reporting & Presentation skills.
Problem Management Process, Resolution TTs for repeated faults.
Customer Complaints Handling, Support to other vendors/groups under Huawei scope.
Network Safety & Security standards compliance.

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