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Application Support Engineer

Saudi Arabia

Job ID SNS-0552

Posted On
09-Jul-2020
(687 days ago)

Job type
Contract

Sector
Technology

  • Provide In-depth technical support to troubleshoot and resolve incidents
  • Troubleshooting issues by going through the log files with a thorough attention to detail.
  • Responding quickly and intelligently to production issues and facilitating communication between L1 and other teams.
  • Contribute to the knowledge base and actively use the existing documents in the resolution of support cases.
  • Should be responsible for maintaining SLA and availability of the application.
  • Able to work on minor enhancements, Customization and configurations
  • Provide assistance to other team members.
  • Proactively keep management informed of critical customer issues/concern.
  • Follow incident management process to - Diagnosis, investigation, resolution, coordination with infrastructure support and other application owners.
  • Co-ordinate with L3 support for application bug/ enhancement requirement
  • Support L3 team during implementation.
  • Proactive Monitoring of the system to ensure a stability of the application.
  • Ability to work with Cross-functional teams - Platforms, Development, testing etc. to ensure that all the application environments (Production & lower environments) are stable and functional without any issue.
  • Documenting of new production functionalities which has been deployed as a part of Sprint Development.
  • Should possess both ‘technical knowledge’ and “people" skills.
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