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Nokia OSS / BSS Engineer

Saudi Arabia

Job ID SNS-0490

Posted On
11-Feb-2020
(836 days ago)

Job type
Contract

Sector
Telecommunication

  • Trouble Ticket Resolution: TTs escalated by L1 teams are attended by L2 team. Engage L3/ CARE team of the OEM incase L2 team is unable to resolve the ticket.
  • System Maintenance: Periodic system maintenance activities.
  • Troubleshooting: in case of any issue, L2 team performs the trouble shooting action.
  • Data reconciliation: As part of the preventive maintenance, L2 team also performs the data reconciliation across systems.
  • Performance tuning: Performance fine-tuning is done.
  • Service request fulfillment: Service requests fulfillment mostly through configurations.
  • Problem Management: L2 team analyses all type of issues and incidents for the root cause and permanent fix.
  • Capacity Management: Systems Capacity management with projected volumetric is done.
  • New release deployments: New releases and products are tested by the L2 team.
  • Continuous improvement: Continuous improvement activities as per the plan are performed.
  • Minimum 5 years experience on L2 activities in either OSS or BSS domain have worked on OSS or BSS products of minimum 3 OEMS’s.
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