Telecom Applications Support Engineer

Saudi Arabia

Job ID SNS-0480

Posted On
26-Jan-2020
(854 days ago)

Job type
Contract

Sector
Telecommunication

Major responsibilities are involved in Application support and Change request (CR design and scoping) generation, modification, requirement gathering and analysis along with transforming business requirement into technical specification.
Consulting with development team and customer for change request when any new requirement comes from customer side.
Leading the team engaged in operational support and Guiding team member in problem solving and evaluating their performance.
Work/Support related to bug fixing/functionality missing when SR is raised from IVR, Provisioning( Huawei’s TOPENG and Ericsson’s EMA),CRM, Order and service management ,credit control, Rating/tariff/charging ,billing ,interconnect, payment/settlement, IPCC-TABS-OCS integration and on roaming issues, prepare test cases to report the problem and test the reported and other functionalities of the modified delivery.
Maintenance /troubleshooting the cases found in suspense CDR, service interruption, payment/order API.
PL/SQL code analysis of Oracle 10g packages to find out the bug and narrow down the problem, UNIX Shell script and PL/SQL procedure writing when necessary for automation.
New Product feasibility (i.e. prepaid/postpaid service) analysis, proposed solution and implementation.
Coordination of software upgrade, patch deployment and testing with development team.
Knowledge about various architectures and protocols such as SOA, XML, FTP, WSDL, and SOAP.
Good in SOAP messaging.
ability to engaged in operational support with team member in problem solving and evaluating their performance.
Coordination of software upgrade, patch deployment and testing with development team.
have good Knowledge in data architecture and application architecture
Strong Knowledge in TABS.

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