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Telecom NOC Technicians - Female Saudi Citizens

Saudi Arabia

Job ID SNS-0453

Posted On
01-Dec-2019
(910 days ago)

Job type
Contract

Sector
Telecommunication

  • Provide timely assistance and support for incoming queries and issues related to IT, computer systems, software, and hardware.
  • Handle Calls/ emails and chat source of interaction and Respond to all user inquiries and reported incidents following established Incident Management processes.
  • Perform first level Troubleshooting for computer/application problems, resolve problems whenever possible, and escalate to appropriate team when needed.
  • Provide effective resolution to customer queries.
  • Fluent communication in English and Arabic.
  • Should be a team player and knowledge of Computers.
  • Escalating the process as necessary per established escalation policies.
  • Keeping affected business partners informed about progress and follow-up on open tickets.
  • Monitoring the status and progress towards resolution of assigned Incidents.
  • Minimum 1-3 yrs experience.
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