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Service Account Manager

Saudi Arabia

Job ID SNS-0407

Posted On
02-Oct-2019
(969 days ago)

Job type
Contract

Sector
Technology

  • Manage day to day activities post implementation.
  • Customer’s primary point of contact within GE, for all Service related issues, act as first escalation point. Maintain adequate knowledge of GE solutions and services.
  • Apply standard management method using ITIL for services transitions and operations.
  • Manage defined Service Level Agreement (SLA) for the post-delivery support.
  • Deliver periodical status reports on service operation and enhancement progress.
  • Incident & Change Management.
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