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Incident Manager

Saudi Arabia

Job ID SNS-0358

Posted On
31-Jul-2019
(1030 days ago)

Job type
Contract

Sector
Telecommunication

  • Manager Incident 24X7 and ensure minimal disruption to the service
  • Speedy Restoration for all incidents
  • Setting up of Technical & Management Bridge
  • Verification of MIN messages to ensure completeness & correctness of the information being sent to the customer.
  • Act as a center focal point for all departments during Severity 1 incident and coordinate between them to get the speedy results
  • Assemble the Technical Recovery team once severity 1 outage is declared
  • Ensure an Action plan / Back Up Plan is created for the restoration within SLA
  • Ensure timely communication / information flow towards internal & external stakeholders
  • Ensure a Major Incident Report (MIR) delivery towards internal & external customer within the SLA
  • Circulate the important reports related to Severity 1 performance as per the instructions
  • Industry experience: Telecom / Customer Management / IT
  • Years of experience: 4-8 Years
  • Certifications: ITIL
  • Technical and/or functional skills: Basic Telecom Knowledge, Negotiation Skills, Customer Management skills, Interpersonal Skills
  • Leadership skills: Ability to lead with an example
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