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Engagement Manager

Saudi Arabia

Job ID SNS-0120

Posted On
(1883 days ago)

Job type


  • Engage early in the sales process to position the right solution to the customer to ensure customer satisfaction and meet their business objectives.
  • Articulate relevant customer success stories and metrics that demonstrate value to the customer.
  • Demonstrate solution understanding and success criteria by leveraging methodologies, blue prints, templates, Service Offerings and successful experiences with related solutions.
  • Understand the solution options available to the customers and engages the right team to win the deal and drive customer’s trust.
  • Work with Service Ops and Leadership to adhere to COMPANY’S best practices and business guidelines and utilize collaboration tools to access and share new assets, information, and updates.
  • Help leverage existing proposals and SOWs to maximize efficiency and consistency.
  • Effectively execute the RFP/SOW process in partnership with the area sales teams.
  • Accurately forecast opportunities and pipeline, ensuring the information in SFDC is up to date at all times.
  • Collaborate with Delivery Managers to make sure projects are initiated on a timely basis with a qualified team that reflects the customer’s expectations.
  • Maintain accurate and up-to-date reporting, documentation, and system information to ensure the business can be accurately forecasted.
  • Collaborate with area Sales leaders and Account Managers to build relationships, aggressively build pipeline and close bookings as measured by booking targets.
  • Collaborate with Sales Engineering to ensure Services is engaged early and at the required level of technical detail and content and that POCs are incorporated in Service’s proposed solution.
  • Ensures that Company’s delivers successful outcomes to the customer as documented in the SOW by reviewing project status with Company’s project team and the customer.
  • Involved in remediation of customer problems, serving as customer advocate to ensure problems are effectively and rapidly resolved.
  • Bachelor’s Degree and at least 8-10+ years of related experience within either the Enterprise software or services space.
  • Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise.
  • IT Service delivery and support.