Engagement Manager

Saudi Arabia

Job ID SNS-0120

Posted On
30-Mar-2017
(1883 days ago)

Job type
Permanent

Sector
Technology

Engage early in the sales process to position the right solution to the customer to ensure customer satisfaction and meet their business objectives.
Articulate relevant customer success stories and metrics that demonstrate value to the customer.
Demonstrate solution understanding and success criteria by leveraging methodologies, blue prints, templates, Service Offerings and successful experiences with related solutions.
Understand the solution options available to the customers and engages the right team to win the deal and drive customer’s trust.
Work with Service Ops and Leadership to adhere to COMPANY’S best practices and business guidelines and utilize collaboration tools to access and share new assets, information, and updates.
Help leverage existing proposals and SOWs to maximize efficiency and consistency.
Effectively execute the RFP/SOW process in partnership with the area sales teams.
Accurately forecast opportunities and pipeline, ensuring the information in SFDC is up to date at all times.
Collaborate with Delivery Managers to make sure projects are initiated on a timely basis with a qualified team that reflects the customer’s expectations.
Maintain accurate and up-to-date reporting, documentation, and system information to ensure the business can be accurately forecasted.
Collaborate with area Sales leaders and Account Managers to build relationships, aggressively build pipeline and close bookings as measured by booking targets.
Collaborate with Sales Engineering to ensure Services is engaged early and at the required level of technical detail and content and that POCs are incorporated in Service’s proposed solution.
Ensures that Company’s delivers successful outcomes to the customer as documented in the SOW by reviewing project status with Company’s project team and the customer.
Involved in remediation of customer problems, serving as customer advocate to ensure problems are effectively and rapidly resolved.
Bachelor’s Degree and at least 8-10+ years of related experience within either the Enterprise software or services space.
Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise.
IT Service delivery and support.

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