Level 2 Siebel Specialist - 25 Positions

Saudi Arabia

Job ID SNS-0099

Posted On
15-Jan-2017
(1958 days ago)

Job type
Contract

Sector
Telecommunication

Primary responsibility is to provide overall support for CRM system and other production support activities relating to CRM.
Ensure CRM SOP is accurately maintained.
Write system scripts to be run either manually or automatically by the system.
Meet quality and performance KPI with supporting documents.
Ensure that upper management is informed on all critical issues pertaining to the area responsible for.
Assist with development and implementation for work-around/ permanent solutions for provisioning related problems.
System Authority: Users creation and assigning routine authorities, changing routine authorities, Field level authority setup as per business requirement.
Order monitoring and reconciliation. Monitor orders that have exceptional status, unassigned or fail to generate work order.
Maintain and check accounts opening & cancellation and service status changing.
Monitor whether there is exceptional fluctuation or trend and resolve that Modification of channel information, configuration of new channels, and deletion of old channels.
Configure and maintain the inventory information, such as SIM card and phone number.
Maintain the customer centricity data and identity within CRM and assure consistency across CRM and all CRM interfaced system (provision and CRM, CRM and Billing).
Maintain the CRM performance and live cycle of the product catalogue and product life cycle.

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